Frequently asked questions
Everything you need to know about your weekly Skyla delivery.
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What do I receive each week?
Each week Skyla composes a personalised insight — a short text message and a curated image — crafted specifically from your member profile. The snippet reflects your interests, goals, and communication style, and is delivered by SMS every Monday morning. You can also view your current delivery any time at /delivery inside the app.
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When does my weekly delivery arrive?
Your Skyla weekly arrives every Monday morning, timed to the start of the week so you can begin it with intention. Delivery windows may vary slightly by timezone, but you will always receive your snippet before midday on Monday.
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How do I pause or opt out of deliveries?
Simply reply STOP to any SMS from Skyla. Your opt-out is recorded immediately and no further messages will be sent. You may also contact our concierge team at support@velora.ai and we will action your request within one business day. To resume deliveries after opting out, reply START to the same number or reach out to support.
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What personal data does Skyla use?
Skyla draws exclusively on the profile information you provided during onboarding: your first name, birthday, favourite sports team, favourite vehicle, preferred vacation destination, hobbies, occupation, personal goals, and communication style. No financial data, payment details, or location data are ever used to generate your weekly delivery.
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How do I update my preferences?
Visit your My Profile page at any time to update any field. Changes take effect immediately and will be reflected in your next weekly delivery. You can find the My Profile link in the navigation bar at the top of every page.